ERPNext Support & Helpdesk Software
ERPNext support and helpdesk by Thirvusoft, Coimbatore: issue tracking, SLA, warranty claims, maintenance visits, AMC and customer portal, plus ERPNext support and AMC services for Tamil Nadu businesses.
Support & Helpdesk that fits how your business works
ERPNext Support turns emails, calls and WhatsApp messages into tickets with SLAs, assignment and escalation. Warranty claims, AMC contracts and maintenance visits are tracked against the customer and the serial number sold. Thirvusoft also provides ERPNext support and AMC services from Coimbatore for businesses across Tamil Nadu and India.
- Tickets from email, portal, phone and WhatsApp
- SLA timers, priorities and escalations
- Warranty, AMC and maintenance visit scheduling
- Customer portal with ticket status and history
What you get with Support & Helpdesk
Tickets, SLAs, warranty claims, AMC and customer portal.
Helpdesk Dashboard
A central view of support activity, ticket statuses and key metrics.
Automation & Workflow
Automate routine helpdesk processes and streamline operations.
Ticket Categorisation
Categorise tickets by issue type for efficient organisation and prioritisation.
User Access Control
Role-based access to restrict sensitive support information.
Ticket Prioritisation
Assign priorities based on urgency and business impact.
Need something specific?
Custom fields, workflows, print formats and reports are part of every Thirvusoft implementation. Tell us what is missing.
Support across email, chat and social channels
Reports on resolution times, customer satisfaction and agent performance keep the support team accountable.
Local team in Coimbatore
On-site requirement study, training and go-live support anywhere in Tamil Nadu.
Frappe developers in-house
We customise ERPNext and build Frappe apps ourselves, so nothing is out of scope.
Support after go-live
Helpdesk, upgrades and backups under an annual maintenance contract.
From requirement to go-live in weeks, not months
A proven five-step process that Thirvusoft follows for every Support & Helpdesk project.
Discover
We study your current process, pain points and reports, then map them to ERPNext modules.
Configure & Customise
Company setup, masters, workflows, print formats and any custom DocTypes or Frappe apps you need.
Migrate Data
Items, customers, suppliers, opening stock and balances imported and verified from Tally, Excel or your old ERP.
Train
Role-wise training for owners, accounts, stores, production and sales, in Tamil or English, at your site.
Go Live & Support
Hyper-care during the first month, then AMC support with upgrades, backups and new features.
Questions about Support & Helpdesk
Does Thirvusoft provide ERPNext support and AMC?
Yes. We offer annual maintenance contracts covering helpdesk, bug fixes, upgrades, backups and performance monitoring for ERPNext sites.
Can customers raise tickets themselves?
Customers log in to the portal or email a support address; tickets are created and tracked with SLA timers.
Can we track AMC and warranty per machine sold?
Serial numbers carry warranty and AMC details, and maintenance visits are scheduled and recorded against them.
Other ERPNext modules
Every module shares the same customers, items and ledger, so you can start small and switch on more as you grow.
Let us show you Support & Helpdesk on ERPNext
A 30-minute demo with real data from your industry. Free, no commitment, in Tamil or English.