Customer & Supplier Self-Service with ERPNext

Customer & Supplier Self-Service with ERPNext

Many businesses spend hours each day handling calls from customers and suppliers requesting invoice copies, ledger statements, or order updates. This repetitive work takes your team away from value-adding activities and turns them into a helpdesk.

The Problem

1. Customers constantly call for invoices or order status.
2. Suppliers call to ask about payment schedules.
3. Office staff spend half their day answering these repetitive queries.

The ERPNext Solution

ERPNext provides every customer and supplier with a secure login to access relevant information themselves.

Features include:

1. View ledgers and account balances
2. Download invoices and other documents
3. Track order status and delivery updates
4. Place new orders online
5. Check payment status in real-time

This reduces dependency on office staff and ensures transparency.

Business Benefits

1. 60% reduction in follow-up calls
2. Increased transparency for customers and suppliers
3. Your team focuses on core business tasks, not helpdesk queries
4. Faster access to information improves customer satisfaction

Key Capabilities

1. Self-service ledger and statements
2. Online order placement
3. Document download (invoices, reports, etc.)
4. Secure portal access

Conclusion

ERPNext helps businesses automate routine queries, improve operational efficiency, and provide a seamless experience to both customers and suppliers.

📞 Book Your FREE ERPNext Demo Today

Call / WhatsApp: +91 63790 44767

🌐 www.thirvusoft.com

📍 Peelamedu, Coimbatore