Empower Customers with a Self-Service ERP Mobile App

In many businesses, customers frequently contact the office for simple requests:

1. “What is my order status?”
2. “Can you send my invoice copy?”
3. “What is my outstanding balance?”
4. “How can I make payment?”
5. “I have a complaint; whom should I contact?”

Handling these repetitive calls every day consumes valuable employee time. Instead of focusing on sales and business growth, teams spend hours responding to routine customer queries.

A customer self-service mobile application integrated with ERP gives customers direct access to the information they need, anytime and anywhere.

1. Branded White-Label Customer App

Create a mobile application with your own business identity.

Customers get:

1. Your company branding and logo
2. Secure customer login
3. Personalized product and account information
4. A professional digital experience

A branded app helps your business build stronger customer relationships and stand apart from competitors.

2. Online Order Placement

Allow customers to place orders directly through the mobile app.

Customers can:

1. Browse products
2. Check availability
3. Place new orders
4. Track order status

Orders are automatically connected with ERP, reducing manual order entry and processing time.

3. Customer Ledger & Invoice Access

Give customers complete visibility into their account information.

They can view:

1. Outstanding balances
2. Previous invoices
3. Payment history
4. Download invoice documents anytime

This improves transparency and reduces dependency on your accounts team.

4. In-App Payment Facility

Make payment collection simple and faster.

Customers can:

1. Pay pending invoices digitally
2. Receive payment confirmation
3. Avoid manual bank detail sharing

Faster collections improve cash flow and reduce payment follow-ups.

5. Digital Complaint Management

Customers can raise complaints or service requests directly through the app.

Your team can:

1. Track customer issues
2. Assign responsible employees
3. Monitor resolution status
4. Maintain complete service history

This ensures faster support and better customer satisfaction.

Business Benefits

1. Customer service workload reduces significantly
2. Fewer repetitive phone calls
3. Faster order processing
4. Improved customer satisfaction
5. Better customer retention
6. Stronger digital presence compared to competitors

Key Features:

✓ Branded white-label customer app

✓ Online order placement

✓ Order status tracking

✓ Customer ledger & invoice view

✓ In-app payments

✓ Complaint and service request management

📞 Book Your FREE ERP Demo Today

Call / WhatsApp: +91 63790 44767

🌐 www.thirvusoft.com

📍 Peelamedu, Coimbatore